Frequently Asked Questions

You will receive a notice specifying the significant improvements required by the Aged Care Quality and Safety Commission.

If you do not make the improvements your facility will receive a sanction. This may mean you are not permitted to admit residents and can lose government funding.

The damage to your facility’s reputation and goodwill is extensive.

Sanctions are permanently listed on the Aged Care Quality and Safety Commission website. It may be reported in local, state or national media, causing damage to your reputation.

So even if you get it removed, the past history is openly available to the public.

Typically it costs centres $1-2 million to deal with the fallout of getting a sanction and becoming compliant.

Yes. We can work with you to reduce the severity of sanctions through remedial compliance works.

If you don’t take action to improve, you will find yourself receiving a non-compliance notice. It is far preferable to take action at this early stage. Contact us to find out how we can assist you.

You need to prove that you’ve made significant changes to the relevant quality area. We can help you make these improvements and prepare for a reassessment.

Our charges vary depending on several factors. This includes the number of non-compliance directives you’ve received, the size of your facility, the number of staff and residents and the level of involvement required to help you achieve compliance.

Yes. We help aged care facilities across Australia, regardless of location.

Yes, we can give you a comprehensive third party audit designed to identify areas of improvement before your assessment. This will leave you feeling well-prepared and confident when your assessment takes place.

Our strategy is suitable for all quality standard areas. If necessary, the action plan will be more extensive to cover multiple quality standards.

Yes you need to keep them informed every step of the way. WE can provide you with a communication plan and some strategies to assist you in this.

Provided you follow our directives, it takes us six months to get a non-compliant aged care facility back to compliance.

This varies depending on the number of quality standards you need to address. Given the seriousness of the issue and the risks in receiving a sanction, we recommend you make rectifying problems your number one priority. This includes allocating time to work with us and implement our strategies. We work hard to minimise your contact hours. However your input is required to make the necessary changes, so we recommend you allocate at least 10-20 hours per week. We will advise you on how to manage other operational commitments while you undertake the project.

We have considerable experience in this area and will guide you through our strategic framework to get staff buy-in.

This would be extremely unlikely and we have never had this happen. However we would continue to work with you to address the areas of non-compliance.

Yes. Contact us to discuss your requirements.